Rakuten KENPO

Rakuten KENPO

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Family membership

Health insurance provides insurance benefits not just to insured persons but also to their dependent family members. These family members are referred to as “dependents”. Family members must meet certain conditions related to “residency in Japan,” “the extent of the family relationship,” and “income” before they are authorized as dependents.

  • * You must apply to Rakuten KENPO in addition to registration of dependents in your employer's (company's) HR system.
    Review the following procedures and submit the required documents to your employer's (company's) HR section.

Eligibility will be cancelled retroactively if you submit a factually inaccurate notification or do not submit the notification required. If so, you will be required to repay all medical care expenses and benefits provided during that time.

Adding a family member

Required documents:

Review the following required documents and submit all required documents:

Deadline: Within five days after the reason for adding the family member arises
Submit documents to: Your employer's HR section
Notes: See the Description page for information on standards for certifying dependents.

Documents to attach for dependents who qualify for exceptions to the domestic residency requirement

Although a family member must hold a certificate of residence in Japan to be named a dependent, a family member may be approved on an exceptional basis in the following cases after submitting the necessary documents.

Reasons for exception Required documents
(1) Student studying abroad Copy of visa, student ID, certificate of school attendance, certificate of school admission
(2) Family member accompanying an insured person posted abroad Copy of visa, written appointment overseas, certificate of residence issued by a foreign public agency, etc.
(3) Person traveling abroad temporarily for sightseeing, recreation, volunteer activities, or other reasons unrelated to employment Copy of visa, certificate of agency dispatched for volunteer activities, certificate of consent to participate in volunteer activities
(4) Person recognized as equivalent to (2) above due to family relationship to an insured person arising while the insured person is posted abroad Copy of documentation certifying birth, marriage, etc.
  • Note: If documents were prepared in a foreign language, please attach a Japanese translation signed by the translator.

Removing a family member

Required documents:
  • * Be sure to attach the health insurance card of the person in question when you apply.
    Additionally, attach his or her elderly benefits card and/or Certificate of Application of Maximum Copayment Amount, if issued.
  • * If procedures for joining a new health insurance society are already complete, attach a copy of the health insurance card from the new health insurance society.
Health insurance card (for the dependent to be removed)
Elderly benefits card (if issued)
Applies to: [Insured persons with dependents who meet the following descriptions]
  • No longer eligible as dependents due to reasons such as employment, living apart from the insured person, or death
  • Began receiving unemployment benefits
  • No longer satisfy the conditions for certification as dependents due to increased income
  • No longer rely on the income of the insured person for their livelihood because the insured person no longer provides an allowance
  • Dependent has reached 75th birthday
Deadline: Within five days after the reason for adding the family member arises
Submit documents to: Your employer's HR section

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