We are providing information on benefits services designed to improve the health of Rakuten KENPO members.
Please check the detail from the following link.
Note: Services will be available from about two months after employment begins.
Note: The ID and password will be distributed from your company. (ID and password of those who work for Rakuten Group Inc, Rakuten Mobile, and Rakuten Communications Corp will be delivered from Rakuten socio business.)

Relo Club " FUKURI KOSEI CLUB "
https://www.fukuri.jp/

Reissuing of ID and PW / When you lost membership card

• 【Reissuing of ID and PW】
  You can ask your ID and password via telephone.(English is available.)
  Please contact customer center
  0120-982-291.
  *Business Hours:
  Weekdays／10:00am-6:00pm
  Weekends and National Holidays／10:00am-5:00pm
  *Excluding New Year’s holidays

• 【When you lost your membership card】
  Even when you do not have Members ID card with you, some services are available using “Digital (Mobile) member ID”.
  • ＜How to use＞
    Log in to our website (smartphone version) by your smartphone and click “Mobile member ID button” on the bottom part of TOP page.
    ■Smartphone website ： http://www.fukuri.jp
    *Mobile member ID is acceptable only for “services usable by showing Members ID”.
    *Mobile member ID may not be displayed depending on the devices.
  •  
  • ※About reissuing of Member ID Card (pay)
    In the case of reissuing Member ID Card, please login and apply from「会員証再発行」 "REISSUE ID” button at the bottom part of Member's website top page.
    (「もっと楽しく活用するために」"TO ENJOY IT MORE" corner). (Japanese page only).
    • 　*The reissuing charge 1,000 yen (including shipping fee) is required.
      *Payment is by credit card only.
      *Member ID Card will be shipped by a simple registered mail within 10 days after confirming and authenticating the card information.